The CSAT Survey Tool has been up and running in our Beta Labs for about three weeks now and it’s received an enthusiastic response from ConnectWise partners. They especially like its ease of implementation and the steady stream of feedback they’re now receiving from clients.
Let's take a look at the improvements and additional features we've implemented so far:
- Expanded the results table to include the service ticket’s summary description, its service board, and any comments the user may have left as part of her or her survey response.
- Linked the contact, company and ticket no. entries to their respective datasets in ConnectWise, which means you are now able to directly navigate to all the information in CW that belongs to each ticket. This feature is available to partners running ConnectWise version 2014.5 or higher.
Of course you can also export your results as CSV or PDF. Do you want to create a detailed report about your service ticket satisfaction? This is the place to start.
Would you like to try out our new CSAT Survey Tool? Start adding it to your ConnectWise service tickets within 10 minutes and at no cost. Only thing you need is a free account with Nex.to. The CSAT Survey Tool is currently part of our Beta Labs and free to use.
Interested? Please feel free to contact us with any comments or questions you might have at firstname.lastname@example.org.