Our CSAT Survey Tool features three colored faces as indicator for positive / neutral / negative satisfaction ratings. Sometimes, however, email clients don't download images for security reasons.
We've recently updated our CSAT html snippet to feature background colors for the faces. Now, if the images are not downloaded, the background colors show instead and clients will see the following:
In order to implement background colors, the only thing you need to do is to replace your current html code in your ticket notifications with the updated one from the CSAT Toolbox.
Please feel free to contact us if you need any assistance setting this up.