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MSPs with the Happiest Customers Do These 3 Things

16 Aug 2018

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MSPs with the Happiest Customers Do These 3 Things

16 Aug 2018

MSPs with the Happiest Customers Do These 3 Things

​​SmileBack welcomes a new Managing Director – a note from our Founder

SmileBack now integrates with Zendesk

What is Customer Satisfaction Really Worth for MSPs

5 Ways to Improve Your Customer Retention

What Is a Customer Experience Strategy and Why Is It Important?

The Emotional Science Behind Bad Customer Feedback

Check out our new Performance Reports

Five Simple Steps to Deal with Negative Customer Comments

3 Easy Ways to Increase Your Revenue with SmileBack

CSAT: The Secret Weapon to Providing Incredible Customer Service

9 Proven Ways to Increase Customer Loyalty Through Improved Customer Experience

A Customer Service Definition Unlike Anything You’ve Heard Before

10 Customer Service Skills to Develop in Your Team

[Product Update] Email Analytics

Webinar: How to Report on Your Feedback Like a Pro

New Feature: Client Reports [Beta] for Better Account Management

New Features + Webinar: Improve Your Feedback Management Strategy

[Webinar] How to Turn Negative Feedback into Positive Client Interactions

Big News: Nex.to is Now SmileBack

Introducing the SmileBack + Zapier Integration

The CSAT Files: Partner-Proven Ways to Get More Responses than Ever

Stand Out from the MSP Crowd with the SmileBack Website Widget

See Where Your CSAT Stats Rank with the Peer Leaderboard

6 Reasons Why We Don't Let Clients Change Our CSAT Survey Question

Brad on Talking Points Tuesday with Managed Sales Pros

[Team Update] We're Hiring a Web Developer

NPS or CSAT? Part 2: How to Get Better Results

[Watch] How to Maximize Client Retention with CSAT and ConnectSMART SP

Turn Data into Action Points with Our New ConnectSMART Integration

[Webinar] Keep Your Clients for Life with CSAT & ConnectSMART SP

NPS or CSAT? How to Measure Client Satisfaction the Right Way

Nex.to's Coming to Melbourne for Q1 HTG + CWUG

[New Feature Alert] Increase Your Capacity with the CSAT Automation Engine

Brad on the BrightGauge Podcast: How to Effectively Prove Your Value in the SaaS Marketplace

Things You Can Do in 2016 to Be a More Successful MSP

See Your Year in Review with New CSAT Reports

Your Net CSAT Score, Explained

BrightGauge: The Sunnier Side of Reporting

How Emojis Help Improve Your Client Relationships

The Countdown Begins: One Week to IT Nation

3 Ways We've Improved the CSAT Homepage

Announcing: The New CSAT Data Resource Guide [View + Download]

Our First Webinar: How to Measure and Manage Your Clients' Satisfaction

3 New Language Options for SmileBack

Dropbox Integration

Introducing User Experience Update and Branding for CSAT

HTG Sponsorship Announcement

New Filtering and Expanded Metrics Features for CSAT Measurement

Improve Your ConnectWise Service Ticket Feedback Rates in a Big Way

Background colors added to CSAT html snippet

How to Leverage Client Satisfaction Feedback

Don't Measure Client Satisfaction? Here's Why you Should Start

Make CSAT measurement a reality

New features added to our CSAT Survey Tool

Client Satisfaction (CSAT) Surveys