Once you’ve pasted the customer satisfaction survey survey snippet into your closed ticket status notification, you might think, “My work here is done! Now the client ratings and comments are going to start rolling in.”
Sure, you’ll get responses to your customer satisfaction survey. But the whole point of implementing CSAT is to get more feedback from your clients than you dreamed possible. And to achieve that, there are a few more steps to take.
Continue reading “The CSAT Files: Partner-Proven Ways to Get More Responses than Ever”
Celebrating their 20th anniversary this year, Fitzrovia IT are an established IT support company that have stood the test of time.
Continue reading “Fitzrovia IT: Putting customer feedback at the centre of their future”
Picture this: well-stocked snacks and drinks, different beers on tap, a yoga room, regular trips to the local baseball game, and no-expense-spared camping trips.
Continue reading “Imagine IT: How customer satisfaction boosts employee engagement”
The news is in: SmileBack is among the top Enterprise Feedback Management companies in the world, according to G2 Crowd.
Continue reading “SmileBack Beats Competition in G2 Crowd Report”