We’ve given our Performance Reports a visual update to make it easier to see the client satisfaction data that matters to you.
There’s also a new Response Rate column so you can see which of your customers are engaging with your surveys and which might need a reminder.
If you haven’t checked your Performance Reports recently go take a look at them now. They’re one of your most valuable tools.
Identifying and targeting unhappy customers earlier could make the difference between keeping or losing their business when it comes to renewal time.