In this episode of TubbTalk, Richard Tubb talks to Andrew Wallace, Managing Director and Chief Product Officer of SmileBack, customer survey and feedback tool.
Give it a listen to find out:
- What is SmileBack and how do they help with MSP Customer Service?
- How SmileBack Allows MSPs to Respond to Feedback?
- How SmileBack Users Monitor MSP Customer Service Feedback During Lockdown?
- What does NPS stand for in relationship to MSP Customer Service?
Check out the full interview on Tubblog.
