How To Succeed with Excellent MSP Customer Service – TubbTalk with Andrew Wallace

by SmileBack
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0 min read

In this episode of TubbTalk, Richard Tubb talks to Andrew Wallace, Managing Director and Chief Product Officer of SmileBack, customer survey and feedback tool.

Give it a listen to find out:

  • What is SmileBack and how do they help with MSP Customer Service?
  • How SmileBack Allows MSPs to Respond to Feedback?
  • How SmileBack Users Monitor MSP Customer Service Feedback During Lockdown?
  • What does NPS stand for in relationship to MSP Customer Service?

Check out the full interview on Tubblog.

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