Webinar: How to become a True MSP Hero with SmileBack & Unitrends MSP

by SmileBack
1 min read

On March 15, we teamed up with the folks from Unitrends to provide an overview of what BCDR means to IT services clients in 2021, joining them for their BCDR Service (and Satisfaction) Continuity Masterclass.

In the Masterclass session, we explored the following topics:

  • How clients needs are evolving in 2021 and the impact of WFH
  • New expectations and client need states, and how BCDR solutions can help
  • How to identify client requirements for BCDR
  • Why interaction and communication are critical to success
  • How transparency, via value demonstration and feedback, increases trust and loyalty
  • How to boost efficiency and increase satisfaction

Both Unitrends BCDR experts and our feedback specialists shared their expertise and answered the audience’s questions.

In case you did not have a chance to attend, you can watch the replay now!

Here is a small preview of what you missed:



You can also watch the full version here.

If you would like to book a follow-up call with our team for implementation support and further consultation, you can schedule it here.

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