Webinar: The Cost of a Lost Customer with SmileBack & IT Glue

by SmileBack
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1 min read

We all know cost savings are great for bottom-line improvements but getting this process wrong can backfire, ending up costing you more money. The MSP Cost Savers Sessions are designed to give you guidance on where you can quickly and effectively make cost savings that have the RIGHT impact on your bottom line.

The cost of customer loss extends far beyond lost MRR. It causes a ripple effect throughout an organization, negatively impacting cash flow, time, and resource optimization.

On April 14, SmileBack and IT Glue organized a Live Webinar where Andrew Wallace and Alex Ford discussed:

  • The four key costs of customer loss and what they mean to your MSP
  • The four pillars of customer retention in an MSP
  • Processes and focus points for keeping your team on track

If you couldn’t attend the webinar, we’ve got your back. Here is a small preview of what you missed:

You can also watch the full version here.

If you would like to book a follow-up call with our team for implementation support and further consultation, you can schedule it here.

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